Centro de Saúde de Tavira - Estrada de Santa Luzia

Als gast in Portugal heb ik mijn booster gehad. Zowel op administratief gebied als bij de vaccinatie locatie, ben ik uitstekend behandeld . Voor alle medewerkers, muito obrigado !

No one is picking up the phone ☎️

Should we have to take appointment to check our health? Somebody plz write me ...

Went in today 4/4/19 for a bruise sustained while on vacation in Tavira. Doctor prescribed a quite expensive "medicine" to buy at the pharmacy that, upon arriving home, I realized was a "massage cream/moisturizer" with no proven medicinal properties whatsoever in the treatment of bruises. Strongly advise anyone checking in and being treated for minor injuries to check at the pharmacy exactly what is being prescribed before purchase.

Arrived at 3.30 p.m , helped to book in by the security man and issued with a ticket. Saw the doctor 15 minutes later and on my way with a prescription by 4.15. Excellent Service and cost €4.50

This was by far the worst health related infrastructure that I ever was in Portugal!! We called the 24 hours health line because of our 1 year old son. They advised us to go to Centro de Saúde de Tavira from 15:00 to 19:00. When you arrive, on the ticket machine (which gives you a number) is written that you can only get a number until 18:45. That was not the problem because we got there at 18:30 but even so it was not printing more numbers, for that day they were all already used... The security guy there told us that we should go directly to the reception and explain the problem. The center was almost empty, there was just one adult already being taken care by the doctor but for some reason the reception worker was also there on the back and we had to wait until she arrived. She came once alone and just ignored us, the second time she was with this other patient and started asking him questions about allergies and so on and typing the answers with one finger on the computer. After, the patient asked were was the nearest pharmacy, she went back again with him and discussed for some time where the pharmacy was, we could hear everything. At some point the doctor told him: "in the center of Tavira" and the patient (who was foreign and couldn't speak Portuguese) said: "That doesn't work for me, I need an address to put on my navigation system".. and it took a while again. Finally the reception woman came back (at 18:55), and at the same time arrived a new (at least for us) patient. He started talking to her and I got closer (to show that I was there before), he understood and asked me if I was there before, I answer yes but the reception woman said: "This patient is in front of you because he is here since six a.m.". At this point I was already full of excessive unprofessionalism and told her that we were there sent by "linha saúde 24" and that it was not possible to take more numbers. The question is if someone can check my son." She left without saying anything and my mother heart just came out of my mouth: " Yes or no?" She looked back to me and said that she was going to ask the doctor (and other comments about my mad way of talking, which was not important for me at the moment). She came back and said that the doctor couldn't see us anymore and we should go to Faro (38 km from there). Some remarks: The administration of the hospital should clearly inform the "Saúde 24" about the 18:45 and the numbers system so they can inform patients to be there at 16:00 top if they want to be seen by a doctor, they also should have somewhere the information about the open pharmacies with addresses. The secretary should take a typing course and stay more in her desk. And finally the doctor should read (or reread if she did already) the Portuguese "Regulamento de deontologia médica". The "Saúde 24" service is a great public health improvement in the Portuguese health system but it cannot work alone! The Tavira health center is pushing it backwards and something needs to be done.

It was the worst medical assistant we have had, my partner came in with high fever and very bad sore throat. We arrived at 11.30am to be told we have to wait until 2pm to get assistant, we were even advised to drive 20km away from Tavira to get assistance. After much arguing we talked to a lovely lady that put us through a very unprofessional and condescending doctor named HERNANDEZ. Since we stepped in he was so rude and he was even doubting of my partners symptoms, he had such an attitude that made us so uncomfortable. We left the place with paracetamol and nose spray prescribed. My partner was so sick overnight without any medications luckily we got into Seville. THE WORST EXPERIENCE. If you’re a tourist please try to ensure you do not get sick in Tavira.

Since moving to Tavira in 2015 I have been to the Centro de Saude several times and each time was received very kindly, mostly by people who spoke some English. My experience with my family doctor, Carla Gomes, has been a pleasure. She is competent, understanding and listens. I have only good things to say about the Centre.