Holiday Inn Lisbon - Continental

“Very friendly staff and a really good value for money”! Hotel is located in a quiet area of ​​Lisbon. The free parking garage is under the hotel. Various public transport options are within a 10-minute walk of the hotel. The rooms are spacious and very comfortable. Staff is super friendly and helpful! We find that really striking!

Had a night here after flight was cancelled. Comfortable night's sleep - room was basic with no milk for tea/coffee but I suspect they'd prepared the rooms quite quickly for our flight. Breakfast looked unappealing, especially the scrambled eggs which were liquid. Average experience.

Good location, clean and excellent hotel staff but the hotel lacked in small amenities such as drinking water in the room or tea/coffee making facilities. The room is big and it's a shame that something so small and simple to manage is not taken into consideration for what is a 4 star hotel. I hope this is reviewed and thought through for your future guests.

Positive: close to public transportation Negative: I think this hotel don¿t deserve the star level. The staff barely spoke english. The bed was not comfortable enough for this star level. Location far from the tourist attractions. If breakfast is not included, it will be expensive.

Location is very good for that area of central Lisbon (not in downtown historic center). Staff is friendly. Bed is very comfortable and room is extremely clean. Price is very reasonable considering the parking is included. Decor is outdated but everything is well kept. It is not a trendy or romantic hotel, but the typical big 80's business hotel, convenient and safe value.

Airline sent us here after a cancelled flight. We were all exhausted and checked in at 9:30 pm (after being at the airport since 11:30am), were told dinner would be served until 10pm... One guest in our group inquired about the room service and was told there would be a 3 euro fee. They agreed... only to find out the room service # didn’t work. They went back to lobby and were told room service is “temporarily unavailable.” We all went down to dinner and were not presented with any menu or asked any questions about dietary preferences or allergies... They served a bowl of soup without even explaining what it was. It tasted like it came straight from a can... Next they presented “mystery meat” with one piece of steamed broccoli and unseasoned, white rice. It was the closest thing I’ve had to prison food. One member of our group notified them she is a vegetarian - and they removed her plate, only to replace it 15 mins later (after we had all eaten) with a salad... Our actual room had a mini bar that was completely empty despite a small menu with price list; I suspect so the airlines don’t have to pay anything additional... but this means our room did not even have water. This hotel seems to offer a two-tiered system for regular guests and airline guests. Breakfast following morning was similarly awful... completely inedible. Gym is from the 1960s... there’s a bench without a single weight (dumbbell kettlebell barbell etc)... A water tank with no water... and a closet for towels without towels in it... TL;DR: if airline sends you here, you’re going to get the 1-star treatment.

The front desk girls are 5*****. They helped us find a covid testing site, link reservation bookings and answer other questions. I stayed at the intercontinental in Lisbon too, but left because the service didn't justify the price. These girls outperformed the intercontinental. Can't recommend them enough, I would recommend this hotel over the intercontinental, mainly because of the service, thanks so much!!!!

Staff was very nice and accompanying. Was very convenient to be able to park my car in the garage and not to have to worry about it. Bed was very comfortable and had plenty of pillows. Downside was that I asked for a little comb for my hair and I only got it almost at check out time due to the fact the reception didn't had any, and didn't had the keys to the cleaning office. I would recommend to have maybe a stock of necessities available, or maybe the key if needed. But apart from this, was a fantastic stay and I would for sure go back again.