Goldcar

2.5/5 based on 8 reviews

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Alameda das Comunidades Portuguesas, 1700-007 Lisboa, Portugal
D
David Cox on Google

My only issue was with the condition of the car on pick-up. It was suggested that I took photos of any damage that wasn't shown on the contract in the event of a dispute on return. I drove the car to the reception kiosk and had the representative take pics of the damaged areas I had identified before I left... a new contract was issued by email a couple of days later. All good... no dispute on return BUT the onus was very much on me to ensure all was in order before I took receipt of the vehicle. Although GoldCar's representative was helpful, it all took time. I appreciate Staffing levels may have been affected by COVID but handover ought to be in a well lit area by the kiosk and avoid the unnecessary stress of you having to get the Company to put their paperwork in order before departure... After all, they accepted it on return from the previous client, so it ought to be a matter of getting the process right.
M
Mike Edwards on Google

I had a great experience using Goldcar. We had a late flight in to Lisbon but the desk was easy enough to find and they had about 5/6 members of staff dealing with customers so there wasn't too much of a wait. I had done my check in online which I think helped to speed up the process. I was offered additional insurances options but I declined them without any further pressure. From listing in to people around me I could hear some customers getting frustrated 1 had ordered a car smaller than their needs so couldn't fit their child seats in and another didn't have a credit card with a suitable credit limit. In my experience the car I was allocated was exactly what I ordered and could get 2 child seats in with all of our bags and a pram. I was walked round the car to look for damage prior to driving away and was made aware that I must not miss anything as this could be charged to me on drop off. I went round the car and took pictures on my phone for records but the car was clean and tidy. Dropping the car off was easy, lots of hire companies using the same location at the airport to drop off so just followed the lane for Goldcar. The guy had a quick look round and signed it off without any further costs. I was done within 5 minutes. We paid £96 for 9 days hire over October half-term and got a fiat 500X SUV. Normally use Faro and car hire prices have been much higher and not as straight forward. Based on my experience I couldn't fault Goldcar and would definitely use again if flying in to Lisbon.
E
Elle F. on Google

Worse experience ever-first you can see the condition of the car-crashed fully on the driver side-when wanted to exchange it been told it will take some time as other car isn’t ready…Another bomb-been charged 123€ for 5 hrs delay-Lisbon been closed for the weekend due to Covid restricted movement and I didn’t have any connection. Would not say a word for extra day-but double price of the week booking, even though the sales rep was ensuring me it will be 45 Euro. Don’t rent with this rip off company-many customers cancelled so they trying to make money.
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lucadan23 on Google

FINALLY a car-renting agency that DOES NOT ask for a credit card. I was quite doubtful at the beginning because of the poor reviews on Google, but in the end I was very satisfied with my experience. People at desk were super kind and available to meet my needs and the car was clean and new. Plus, all the car renting and drop-off processes were fast and seamless.
C
Cora and her nice bangs on Google

Awful place. They prioritize those without reservations from third party companies and let people wait in a long queue. Now after returning the car, they insisted on a scratch on the rim of the left front tire. Even though we insisted that it was there in the beginning and we had a video to prove it. We took a video because prior to us there was a couple who was at goldcar complaining about being charged for scratches that were already there. What was so fishy, was that the checker of the returned car immediately went to that spot and didnt check any other  part of the car. She immediately asked us to sign and stuff with out even checking the whole thing. We had a discussion with the front desk and we showed the video and came to an understanding. They said they believed us and wont charge anything. We asked for a written confirmation of it and she said just trust her words. There were other people there as well who heard the whole thing.  Bwhen we were back in our hotel, came the rechnung. They sent us the bill and asking for 100 euro for the scratch. This company is scamming tourists. The cars that they were giving were filled with scratches to begin with. They want small amounts of 100 to 200 euros from unknowing tourists. This gave such a stressful and unpleasant experience in our travel. I ADVISE YOU PEOPLE NOT TO BOOK THIS PLACE. THE COUPLE WARNED US BUT SINCE WE BOOKED ONLINE WE PUSHED THROUGH, HOW I WISH WE DIDNT. THEY ARE CONNIVING LIARS AND DONT EARN HONEST MONEY!
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Lena Lena (Didem) on Google

JUST DONT! Find another car booking company, these are con artists. Immediately contact the police, record the conversations, otherwise they will continue their shady business! This company should not be allowed to run in European Union. They provided us the confirmation that the car has no damages upon return and we are charged 150Euro now. An absolute disaster. If you read this, go to google and search this company and fraud. If you made the mistake of booking, make sure you record EVERY LITTLE SCRATCH OR DAMAGE on the car, otherwise they will charge you for sure
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Garreth Handley on Google

How do I give less than 1 star? Do not use this car company. Goldcar is the worst experience I have had in customer experience. I ended up walking away from their desk at the airport, forfeiting my down payment and hiring from another competing company. I would rather pay double the money to a company that understands the customer experience rather than this terrible service. There were issues with payment methods and the name on the booking, it was impossible to change the name of the booking, change payment methods, or change drivers. It was not accepted to pay with debit or pay with the second drivers credit card. Due to this inflexibility, we were told that we had to pay an extra €150 to change to a premium service, as well as pay hidden costs upfront. An initial online booking of €50 for 7 days, quickly turned into €450 upfront. I ended up losing €150 to just walk away. To add insult to injury - every email is a no-reply@goldcar... The online customer complaint function is also broken, so I cannot even email in a complaint directly, so here I am writing this review to warn others. Goldcar - Never again. You have lost me as a customer and as far and wide as my network reaches..
J
José Madeira on Google

This was at the Marseille airport rent a car. Just had the most terrifying experience renting a car in the last 30 years. As I arrived about 30 minutes sooner than the hour I contracted to pick the car a young man told me that if I would buy the extra coverage he would give me the car otherwise I would have to wait another 30 minutes, so I politely said that I would go to Starbucks and have a coffee for these 30 minutes. Then came a guy named Xavier doing everything at his disposal including bullying to sell this extra insurance. In the end he told me that if I would bring the car 1 minute late or if I had some problem on the road even if it wasn't my fault he would charge me. He also made me sign two documents like if I was signing my own death certificate. He took 1250 Euros from my credit card has a deposit and told me this amount would stay blocked for 15 days after delivering the car. After all this discussion he delivered me the worst car he had on the park with all kinds of damages. What are these guys doing? Renting cars or annoying their clients and forcing them to buy the insurance extra coverage? Nightmare!!!

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