Dollar Rent a Car - Dollar Rent a Car
2.7/5
★
based on 8 reviews
Contact Dollar Rent a Car
| Address : | 1700-008 Lisboa, Portugal |
| Phone : | 📞 + |
| Postal code : | 1700 |
| Categories : | |
| City : | Lisboa |
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Madalena Leitão on Google
★ ★ ★ ★ ★ Arrived at 7.15 pm to Hertz counter ( booked with Dollar ) and took a ticket . Had to wait 3 hours and 15 minutes for my turn !!! With 2 young hungry children ( only 2 people serving at the counter ) .When My turn finally arrive I asked to be covered for full insurance , only to be told that I wasn’t covered at all ( not true as I had very basic insurance ) and that I could take the car with or without insurance only at a cost of 720 euros ( just the insurance ) for the 2 weeks !!!! This is a TOTAL ROBERY ! I felt a “ gun on my head “ . Asked for options and the assistance told me there were only the option : with or without insurance ! Asked to see the manager but there wasn’t one !
Asked for the RED BOOK ( complains book ) .
They are very “ crafty “ as the poster stating that there is a complains book is inside the counter in a little Courbet not at full view if the public.
A TOTAL shambles! Please please ask for the complains book !
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Dinis Rodrigues on Google
★ ★ ★ ★ ★ Their digital platforms like website allow the renting of a car with any credit card, like virtual ones. On arrival at the desk they demand the use of a credit card so they “allocate money” from peoples account for insurance, forgetting that there are clients with no credit card or they just don’t want to use one which was my case. The hertz employees insisted, with no knowledge, that a credit card is obligatory in order to allocate money. Little they know it’s 2020 and it’s possible to do that with pretty much any modern debit card. In the end i lost the money from the initial reserve in their website, secondly the people informing should know what they talk about, because they may know about car renting but surely nothing about banking.
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Miikka Krogerus on Google
★ ★ ★ ★ ★ These guys cheat in fuel policy with Thrifty. Don't use them, you'll pay 4x of the initial marketed price.
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Andrew Shubko on Google
★ ★ ★ ★ ★ Be away of this company(dollar). On their website they have one rental conditions, but in real life they have hidden rules. Not recommended at all
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CW on Google
★ ★ ★ ★ ★ Beware of the milage restrictions! 0.30 per km over 60... strongly recommend avoiding this company, we ended up paying way more than originally anticipated
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Nadine Bibi on Google
★ ★ ★ ★ ★ Ridiculously long lines at the airport, have been waiting for at least an hour. Unfortunately it seems all the rental companies in the airport are similarly understaffed/slow.
Nobody staffing the desk for key pickup when we got to that stage. Told to wait some more, despite there being someone not doing anything else at the 'rewards' desk.
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Jon Warnhammer on Google
★ ★ ★ ★ ★ Excellent service located at the airport rental car center.Booked online via Portugal Rental Car
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Kelsey Greene on Google
★ ★ ★ ★ ★ I chose Dollar because it was one of the few car rental options that consistently had high reviews, but beware! It operates under Hertz. There is no direct support available and we were not able to pick up our car because we needed to make a change to our original reservation and were not able to contact anyone to do so. So misleading!!!!
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